The Benefits of Using Slack Connect
From Microsoft Teams and Zoom to Slack, enterprise collaboration tools are now some of the most fundamental parts of any business. Slack has initially kickstarted the race and its unmistakable “knock brush” notification sound established a strong presence in offices around the world. Email started occurring at the workplace in the 1980s, proliferating in the 1990s. But the novelty of email has worn off in the 21st century. Email has become:
- Time-consuming (the average American worker spends nearly 6 hours each day on email).
- Overwhelming (average office workers get about 121 emails daily).
- Highly ineffective for partner communications (chances are slim that you’ll get a response to an email after 48 hours).
That is exactly why Slack has become a highly effective medium for not only internal but also external communication. With the new feature Slack Connect, any company can extend a shared channel for up to 20 other organizations. It is especially helpful when communicating with partners, vendors, and customers — interactions that email is poorly suited to facilitate.
In fact, we at Sastrify are regular users of Slack Connect as we utilize Slack not only for our team but also to align with our customers. While we are negotiating smarter deals for companies to secure substantial discounts., Slack Connect certainly manages to make communication much easier, more personal, and more immediate.
7 Reasons to Choose Slack Connect
Why use Slack Connect? There’s a reason why Slack has become such a prevalent and dominant tool at companies around the world. Slack Connect extends the same efficiency and clarity of internal communication to organizations outside your own. Here are all the top 7 benefits you enjoy when using Slack Connect for communication with partners, vendors, customers, and others.
1. Avoid the Trappings of Email
The main problem with email is that all messages are considered the same — an unimportant marketing message from a vendor is weighted the same as a high-priority one from a CEO. It is easy to lose track of what's essentially critical, with all of the junk and low-priority alerts that fill most professionals’ inboxes. Most importantly, group communication is almost impossible as threads are hard and tedious to follow
Slack Connect sidesteps those issues with email, providing an entirely new way for different companies to work in private channels. With a paid Slack plan, users can join a channel or be added to it by another member. Getting the attention of stakeholders has never been easier, whether via public chatting, DMs, and more.
2. Connect With People Outside Your Company
Communication can be spotty when trying to reach someone outside your company. Email messages could either get blocked by spam filters for unknown reasons or get buried in a full inbox.
Because Slack is so prevalent in organizations worldwide, adding a company and inviting external users into a channel is fast and easy with Slack Connect. Each channel has space for conversation about a specific topic, and all members can smoothly reach out to each other. The inherent responsiveness of Slack Connect helps work move faster across multiple organizations.
See below the detailed steps on how to create a Slack Connect channel and start communication outside your organization.
3. Accelerate Processes
Email tends to move at a snail’s pace, doesn't it? It is not uncommon for workdays to pass between messages, slowing down any action. The issue is even more exacerbated when trying to contact someone on a different continent as the time difference makes communication almost impossible.
Unlike email, Slack Connect actually accelerates the communication process:
- Deal cycles move 4 times faster for sales teams.
- Customer support teams decrease their ticket backlogs by 64%.
- Business development teams can close acquisitions twice as fast.
Moving faster doesn’t require more work. It just requires better communication tools — like Slack Connect.
4. Strengthen Relationships
Responsiveness matters when you’re reaching out to those who drive your business forward. Again, relying on email means slow communication. But, with Slack Connect, your team can move faster and become more responsive in conversations with partners, prospects, and general colleagues.
It is certainly not that your team cares less or works less hard when communicating via email. Slack Connect allows your team to provide a sense of interest, focus, and even belonging for everyone involved. The platform quickly helps deepen relationships and make your company’s key stakeholders feel valued.